Questions

We invite you to explore the sections below to find answers to your questions. If you don't find what you're looking for or have additional questions, please don't hesitate to contact us. Our team is always ready to help!

General Questions

What is your return policy?
We strive for your complete satisfaction with every purchase at Margaret & Sage London. We accept returns within 14 days of the purchase date. Visit our [Return Page] for more details on the process.

How can I track my order?
Once your order is shipped, a tracking number will be sent via email. You can use this number to track your order on our website or the carrier's site.

Can I cancel or modify my order?
If you need to modify or cancel an order, please contact customer service as soon as possible. We’ll do our best to help.

Product Questions

What size should I order?
Refer to the size chart on each product page to find your ideal fit.

What is the material of this product?
Material information is listed under "Product Description" on each product page. For additional questions, feel free to contact us.

How should I care for this product?
Follow the care instructions under "Product Description" on the product page to ensure the longevity of your item.

Can I see this product in other colors?
If a product is available in other colors, they will be shown on the product page. Contact us if you don't see your desired color.

Payment Questions

What payment methods do you accept?
Margaret & Sage London accepts various payment methods, including credit cards (Visa, MasterCard, American Express), Apple Pay, and Shop Pay.

Is my payment information secure?
Your payment information is protected with us. All transactions are processed securely using industry-standard encryption.

Shipping Questions

How long will it take to receive my order?
Delivery times depend on your location and the selected shipping method. Please refer to our [Shipping Policy] for more details.

How much are the shipping costs?
At Margaret & Sage London, we cover all shipping costs!

Do you ship to PO Box addresses?
Yes, we ship to PO Box addresses. Ensure your address is complete to avoid delays.

Contact Questions

How can I contact customer service?
Our team is available via email at info@margaretandsage.com or through the chat function on our website.

What are your opening hours?
Customer service is available Monday to Friday, 9:00 to 20:00, and on weekends, 9:00 to 20:00.

How can I give feedback?
We value your feedback! Please send us a message via our [Contact Page] or email us at info@margaretandsage.com.

Do you have a physical address?
Margaret & Sage London currently operates online only. We work with a warehouse to maintain affordability and offer competitive prices.