Return Policy
Margaret & Sage London Return Policy
At Margaret & Sage London, we are committed to your complete satisfaction. Our return policy ensures you can shop with confidence. If, for any reason, you are not satisfied with your purchase, we are here to assist you. Please see the details of our return policy below:
General
You have 14 days from the date of receiving your item to request a return. To be eligible, the item must be in the same condition as when you received it: unworn or unused, with all original tags, and in the original packaging. Proof of purchase is also required.
Return Process
To start your return, please contact us at info@margaretandsage.com. We will provide you with instructions and the return address of our warehouse. Please note that you are responsible for return shipping costs. Returns sent without prior request will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work promptly to correct it.
Exchanges
The quickest way to ensure you receive the item you want is to return the item you have and then make a new purchase for the desired item. Once your return is accepted, you can place an order for the new item.
Refunds
After receiving and inspecting your return, we will notify you if the refund is approved. Approved refunds will be processed automatically to your original payment method within 10 business days. If you have not received your refund after 15 business days, please contact us at info@margaretandsage.com.
For further questions about our return policy, feel free to contact us. Your satisfaction is our top priority!